Effective Date: 25 august 2025
Thank you for visiting ArrivalCardThailand, operated by Labelkeuring B.V. ("we," "us," or "our").
The following Terms and Conditions set out the rules for using our services to assist with the submission of Thailand’s Digital Arrival Card (Electronic Health Declaration). By accessing or using this website, you confirm that you accept these Terms.
Our company provides paid support for travelers who wish to complete the Thailand Digital Arrival Card. We act solely as an independent third-party service provider and have no connection to the Government of Thailand.
Applicants must ensure that all information provided is accurate and complete. Once both the form and payment are submitted, our team reviews the details before forwarding the application to the relevant authorities.
All service charges are displayed transparently on our website. These fees are separate from any official government charges. By making payment, you agree to the listed pricing and understand that no service fee applies if the card has already been issued.
Completed Arrival Cards are delivered to the applicant by email after successful processing. It remains the user’s responsibility to check the document and verify that all information is correct.
A refund may be granted only if the application has not yet been submitted or delivered. Once the Arrival Card has been processed or emailed, no refund will be possible. Further details are available in our Refund Policy.
We cannot be held responsible for delays, rejections, or other issues caused by inaccurate or incomplete information provided by the user, nor for failures in government systems.
Our Terms may be revised or updated when necessary. Continued use of the website indicates agreement with the latest version.
Refunds are only possible when:
• A request is made before the application has been submitted.
• The document has not been delivered by email.
To apply for a refund, please send an email to [insert email], including your order number and the reason for your request.
Once approved, refunds are issued to the original payment method within seven (7) business days.
Refunds cannot be provided in the following circumstances:
• The applicant submitted incomplete or incorrect details.
• Delays are caused by government system errors or outages.
• The application has already been processed or submitted.
